The iij top 10 upcoming customer service innovation books
Where is customer service innovation really happening right now? Is it mostly in sales, brands, marketing, call centers, e-commerce, retailing, CRM, products, social media, mobile, games, finance? These titles show that it’s taking place over the entire spectrum
Is everything we know about offshoring innovation wrong?
The offshoring phenomenon has provided strong support for the claim that simply increasing the number of suitable graduates will produce enough ‘potential for innovation’ to restore growth and jobs. Until now.
Can America still pick winners in the energy innovation race?
An opportunity to watch Steve Chu, US Energy Secretary, running us through a list of technologies which he hopes will help America reassert itself in the rapidly intensifying struggle for competitiveness and maybe even its very survival
World record for the most innovations in a single experience?
A YouTube clip of Led Zeppelin’s Jimmy Page playing a slow soulful country music version of a classical Chopin prelude with jazz-style backing at London’s Royal Albert Hall accompanied by a giant church organ. He was using a guitar internally modified so that you could bend its B string by pulling down against its shoulder strap peg in 1983
30,000 Clinical Pathology Labs For A Dollar
No British press coverage for a major innovation story: biotech legend Una Ryan secures funding from both the UK’s Department for International Development and the Bill and Melinda Gates foundation
From the ‘highly influential videos you’ve never seen’ department
Before the current mainstream recognition of ‘gamification as a business strategy’, these issues were rarely taken seriously by outsiders. Now that we’re all interested, these videos are an utter revelation, even to many insiders
The philosophical assumptions of social media
Platforms such as FaceBook have come under criticism for not offering ways to differentiate ‘types of friends’, and as such, not being ‘truly social’. Whilst this may be true, philosophers, sociologists and cultural anthropologists would argue that fixing this may introduce just as many problems as it solves
The iij Top Ten Upcoming Mobile Innovation Books
Surprisingly, we had the opposite problem to our usual one with this category: this time we were not quite as inundated with contenders
Father and daughter professors and the psychology of time
If you loved that awesome video of advertising icon Alex Bogusky and his dad, reserve yourself some time to watch two generations of Stanford stars tell how their vocations unexpectedly converged
Game-changing technology, no venture capital
Tractors, farm equipment, built at around one eighth the cost. Industrial equipment too. Superior design. Handmade quality. Problem? Investment. Solve it, and Jakubowski becomes a household word. That might just happen anyway.
iij haunted by epic discovery failure
For some unfathomable reason, we’ve never covered anything on games design luminary Will Wright, and if that wasn’t bad enough, we never even knew that his latest major project wasn’t even a game.
Yeah, like, there’s this professor that GROWS electrical kit
Apart from biology, our physical world is mostly either dumb, rock hard, or both. We use that hard, dumb stuff to make durable things like tools, vehicles and buildings. Biology, although soft, squishy and smart, somehow also manages to grow incredibly hard things, like shells and teeth. Maybe biology can teach us better ways to make hard stuff too
How can we work like designers when we create business models?
Googlers get taught how to think more creatively about exploring business models. We mere mortals can sit and watch while guru Alex Osterwalder talks us through the ideas in his bestselling book
iij Top Ten Startup Weekend Videos
I had to work my way through an enormous number of clips to put this together, but I still only scratched the surface. I had to do it now, because soon, there are going to be just too many to even attempt this with any sense of purpose.
Is the whole lean startup thing really nothing more than UX?
If you’re thinking: “Aha! at last, a lean startup skeptic! I always suspected all that MVP and pivot stuff was really just snake oil!” then this video is for you. But buckle up, you’re in for a bumpy user experience
Investment banking students morph into urban mushroom farming phenomenon
Even if you find the average recycling innovation story boringly predictable, this one, as it gathers momentum with one ludicrously lucky sustainability discovery after another, will have you cheering along with the audience
The science? Social. The people? Mechanical. Sort of.
This lab is turning the way social science research is conducted on its head, and that’s not just because the whole thing is online
Sustainable, reversible science: beyond green, maybe even beyond renewable
This astonishing video takes environmental innovation to its outer limits: you’ll need to be pretty imaginative to find a way to invest in the ideas it explores
The iij top 20 upcoming design books for innovators
These titles are at the leading edge of thinking about where design and innovation meet. Not just in predictable design territory, such as consumer products or web and mobile apps, but also in such diverse fields as cultural development, physiological experience analysis and architectural kinetics
Extreme uncertainty over startups as a solution to everything
Startups attempt innovation under conditions of extreme uncertainty. Is it possible that we can find new ways to solve the world’s biggest problems using ‘extreme uncertainty’?
YouTube Phenom Changes Mathematics Teaching Forever?
Everyone’s telling us that this young woman has used videos in a new, inspiring way, so we went on a hunt for the videos they inspired
Microsoft can beat Google, but only by letting go of a cow
It may be a cash cow, but a ‘Windows first’ policy is holding back Windows Phone in a field dominated by Android
iij Top 15 Upcoming Innovation Leadership Books
Apart from being about new ideas and leadership (which is, after all, the entire reason for the list) there’s not much in common between these volumes, other than each one focussing on some unique but pertinent aspect
Are governments really listening to innovation investors?
The iij compares innovation-friendly policy suggestions offered prior to the UK budget with the measures that were actually announced by the chancellor
What did the budget do for UK innovation investors?
Of the incentives announced in the budget, perhaps the most important for innovation may be the increase in the rate of income tax relief. Share scheme specialist Russell Eisen compares the chancellor’s announcements with innovation champion Julie Meyer’s pre-budget suggestions
One million electric vehicles: is this video the trailer?
Does this talk, four months before the announcement offer the best insight into the thinking behind it?
Maybe Scoble got it wrong and Convofy isn’t just the future of work
Robert’s insight into Adobe’s next OS was probably right, perhaps he just didn’t take it far enough
The angel scene: how much has changed since September?
You’ll probably scrutinise ‘angel disruptus maximus’ Naval Ravikant’s latest video much more thoroughly than I have, just to see how his predictions have changed since the last talk of his that we covered
Sneak preview of MIT research into robot humanisation
Can we build robots that can be taught in the same way that humans teach each other? That’s not how we teach robots now. Is this the way to make robots more useful in natural disasters?
Natural gas: the iij Selected Innovation Briefing
Surprisingly, these influential and outspoken panellists, who you might expect would have opposing views on just about everything, seem to be having a candid, but surprisingly civil conversation about a very controversial subject: was it something in the water?
The iij Top 10 upcoming innovative investment books
This topic is probably the most demanding in the whole field of selecting innovation writing as far as trying to ensure that the subject is being handled in a genuinely insightful way, but I think we’ve found a good selection
Must-see video of banker doing something wonderful
‘My twelve year old son has autism, and has a terrible time with math. We have tried everything, viewed everything, bought everything. We stumbled upon your video on decimals, and it got through! Then we went on to the dreaded fractions. Again, he got it! We could not believe it! He is so excited.’
Wishing on a starship
Video curation, the final frontier. These are the voyages of the iij Enterprise. Her ongoing mission: to explore strange new innovation videos, to disregard things that have caused them to be ignored or dismissed and to put them into context
iij Selected Innovation Briefing: Biofuels
You’ll need to watch this video if your knowledge of the issues has so far been mostly constrained to news coverage
Sustainable design, but not as we know it?
Going beyond ticking boxes, complying with regulations or keeping up with the latest initiatives, ecological development guru Bill Reed uproots just about everything we think we know about ‘green’ and asks whether we are really delving deeply enough
No potential startup founder left behind
It looks like the enviable track record of startup accelerators like TechStars and Y Combinator derives from identifying something you might call ‘Foundational Capability’ as the basis for startup success, but there is a dark side
The iij Top Twenty Upcoming Social Media Books
What is the range of subject matter in our ‘spring collection’ of (weighty and in some cases expensive) Social Media volumes? Integration, culture, storytelling, journalism, transmedia, immersion, law, enterprise, strategy, teaching, meaning, creativity, identity, invention and belonging
Two innovation universes, one amazing video
This starts off as a talk about startup methodology but somehow manages to morph into a sales pitch for an intriguing new solar technology. If you’re able to keep up with Bill Gross’s sometimes ferocious pace of delivery, stick with it, it’s well worth the ride
Photosynth as a metaphor for an even bigger challenge
Remember the software that could use lots of casually taken photos of a scene and somehow combine them into a 3D model that you could then navigate in a breathtakingly intuitive way? Well, what if you could do the same with independently created scientific research databases?
How handing healthcare ownership back to the patient might just work
It’s a funny old world where it takes Wired Magazine to show the medical fraternity how truly unintelligible (but life-critical) gibberish can be transformed in ways that allow us to take control of our own well being
The Open Startup Constitution
I have no idea if any startup working within these constraints could possibly work. I’m even not sure what the benefit, if any, of doing anything like this would be. But it’s got a kind of crazy logic to it and I have decided that it will be fun, or else, so here goes: on day one, the open startup has no secrets…
I Think, Therefore I Pivot: The Lean Startup Philosophy At Work
I just read this question on Quora: ‘What good books tell the story of the business model iterations and pivots of a notable company?’ My response is not a book, but a video of a talk at Y Combinator Startup School
The iij Top 10 Upcoming Agile Books
These titles aren’t available yet, but you may need to move quickly once they are. Agile software development may be rapidly moving into the mainstream, but that doesn’t mean the innovation in that field is slowing down
Banking: what’s coming next?
Where in the world are the next systemic bubbles? Can we conceive of interventions which might genuinely mitigate the risks? Are the biggest challenges to banking innovation technological, cultural, governance related, or socio-geographic?
Rethinking space on earth: NASA and sustainable buildings
The Mars Rovers, Opportunity and Spirit’s mission planning software contributed to the technologies which were developed for this mind-bogglingly ambitious building project, producing what may be the most sophisticated environmental control system on the planet.
Cleantech startups: early exit strategies and beyond
What does cleantech look like from a strictly ‘risks and returns’ perspective? What new investment approaches will make the most promising government funded emerging technologies a realistic prospect for scalability and growth?
Innovation videos: making sure they’re not ignored
Fail to do most of the things below, and you risk the likelihood that even an outstanding presentation will be consigned to oblivion. Most innovation videos uploaded to YouTube are let down by things that are easily prevented