Shattering our Customer Relationship Management delusions
Ever wondered what would happen if anyone actually bothered to check out those incessant claims everyone makes that ‘customer service standards are constantly improving’?
Which UK universities offer innovation management degrees?
Management may be a ‘Cinderella issue’ in the innovation news space, eclipsed by social media, entrepreneurship and mobile technology. Nonetheless, academia is responding to growing industry demands for accredited innovation management capability