Your clients can innovate faster than you can, so why not pay them to do it?
What are the implications for those of us outside of the games business of Gabe Newell’s claim that his customers are better innovators than his best creatives
Shattering our Customer Relationship Management delusions
Ever wondered what would happen if anyone actually bothered to check out those incessant claims everyone makes that ‘customer service standards are constantly improving’?
Mirror, mirror, on the wall
What do you get when you cross augmented reality with cosmetics?