Shattering our Customer Relationship Management delusions
Ever wondered what would happen if anyone actually bothered to check out those incessant claims everyone makes that ‘customer service standards are constantly improving’?
Debbie Todd, 11 years ago 6 min read
The iij Top Ten Upcoming Mobile Innovation Books
Surprisingly, we had the opposite problem to our usual one with this category: this time we were not quite as inundated with contenders
Debbie Todd, 12 years ago 2 min read