The iij Upcoming Top Ten Organisational Innovation Books
One theme that appears often in many of these volumes? Discovery processes. If the word ‘innovation’ appears anywhere in your job description, you already know that discovering new discovery processes is a double-edged sword
The iij top 10 upcoming customer service innovation books
Where is customer service innovation really happening right now? Is it mostly in sales, brands, marketing, call centers, e-commerce, retailing, CRM, products, social media, mobile, games, finance? These titles show that it’s taking place over the entire spectrum